Terms of Service
Welcome to HANDORA. These Terms govern your access to and use of the HANDORA marketplace (the "Service"), available at handora.com and via our apps. By creating an account or using the Service, you agree to these Terms.
TODO (legal): Confirm operating-entity name, address, jurisdiction, and dispute resolution forum (arbitration vs. courts). Confirm age requirement (18+ recommended). Confirm e-sign acknowledgement language.
1. What HANDORA is
HANDORA is a marketplace that connects independent makers ("Creators") with people who want to buy handmade work ("Buyers"). We don’t make or stock anything ourselves. Creators list pieces; Buyers purchase them through HANDORA; we facilitate payments and disbursement.
2. Your account
You need an account to buy or sell. You’re responsible for keeping your login credentials confidential and for everything that happens under your account. You must be at least 18 years old (or the age of majority where you live, if higher).
We may suspend or close accounts that violate these Terms, including any of the prohibited conduct described below. You can close your own account from Account → Sign-in & security.
3. Buying
When you place an order on HANDORA, you’re entering a purchase contract with the Creator who made the piece. HANDORA processes the payment and holds the funds until the order is delivered, then releases the Creator’s share to their connected Stripe account.
Items, photos, prices, descriptions, materials, and shipping windows shown on HANDORA are provided by Creators. We don’t guarantee accuracy. If a piece arrives different from what was described, see "Refunds" below.
4. Selling
Creators are independent businesses, not employees or agents of HANDORA. By opening a shop you confirm that you have the right to sell every piece you list, that the materials and processes you describe are accurate, and that you’ll comply with applicable laws in your country and your buyers’ countries (including consumer-protection, IP, customs, and tax rules).
See the separate Creator Agreement for the full rules that apply to selling, including payout terms and prohibited listings.
5. Fees
HANDORA’s platform fee is 8% of each sale’s subtotal. The fee is deducted automatically at settlement; Creators receive 92% of subtotal plus 100% of any shipping they charge, minus Stripe’s payment-processing fees (which Stripe withholds from the same charge).
We may change fees in the future. We’ll give Creators at least 30 days’ notice via email and an in-app banner before any change takes effect; the new fees apply only to orders placed after the change.
6. Refunds, returns, and disputes
Each Creator sets their own refund and return policy. By default HANDORA doesn’t guarantee returns for handmade items (each piece is made by hand, sometimes to order). However, if a piece arrives damaged, doesn’t match the listing, or never arrives, you can open a refund request from your order page.
The Creator reviews the request and either approves a refund (full amount, funds returned via Stripe within ~10 business days) or declines with a reason. If you and the Creator can’t resolve the issue between yourselves, you may escalate to HANDORA support.
TODO (legal): Add escalation timeline, evidence requirements, and decision-binding language. Confirm chargeback policy and treatment of fraudulent refund claims.
7. Prohibited conduct and listings
You may not use HANDORA to:
- List items that aren’t handmade, vintage, or craft-supply (no mass-manufactured drop-shipping)
- Sell counterfeit, stolen, illegal, hazardous, or recalled items
- Sell items that infringe someone else’s IP or trademark
- Sell weapons, drugs, regulated medical devices, live animals, or any item that violates the laws of your country or your buyer’s country
- Solicit off-platform transactions to avoid platform fees
- Harass, threaten, or impersonate other users
- Use HANDORA to send spam, malware, or unsolicited promotions
8. Intellectual property
Creators retain ownership of the pieces they make and the photos they upload. By listing on HANDORA, Creators grant HANDORA a non-exclusive, worldwide, royalty-free license to display, reproduce, and promote those listings on the Service (including in search results, category pages, marketing emails, and social media) for as long as the listing is active.
The HANDORA name, logo, marketplace design, and software are owned by HANDORA and protected by IP laws. Don’t copy them, scrape the site, or build derivative marketplaces from our content.
9. Disclaimers and limitation of liability
HANDORA is provided "as is". We don’t guarantee that the Service will be uninterrupted, error-free, or secure against every possible attack. We’re not responsible for the quality, safety, legality, or accuracy of the items Creators list — those are the Creator’s responsibility.
To the maximum extent allowed by law, HANDORA’s total liability for any claim arising out of or related to the Service is limited to the greater of (a) the fees HANDORA earned from your transactions in the 12 months before the claim, or (b) US$100.
TODO (legal): Confirm enforceability of liability cap in target jurisdictions (some EU consumer-protection regimes won’t enforce caps below local statutory minimums). Add carve-outs for fraud and gross negligence as required.
10. Termination
You can stop using HANDORA at any time by closing your account from Account → Sign-in & security. We may suspend or close an account that violates these Terms or the Creator Agreement, with or without notice.
Past orders, reviews, and the data associated with them stay on HANDORA for record-keeping (we don’t scrub a Creator’s catalog history when they close their shop). You can request data deletion under applicable privacy laws — see the Privacy Policy.
11. Changes to these Terms
We may update these Terms from time to time. If we make a material change (something that affects your rights or obligations), we’ll email you at the address on your account and post a notice in the app at least 14 days before the change takes effect. Continued use after that date means you accept the new Terms.
12. Governing law and disputes
TODO (legal): Insert governing law, venue, and dispute-resolution clauses (arbitration vs. small-claims carve-out, class-action waiver if/where enforceable, EU consumer rights overrides).
13. Contact
Questions? Email support@myhandora.com.