HANDORA

Last updated: August 11, 2026

Creator Agreement

This Creator Agreement is between you (a "Creator") and HANDORA. By opening a shop or listing a piece, you accept these terms in addition to the general Terms of Service.

1. Your shop

You’re a sole, independent business. HANDORA isn’t your employer, partner, or agent — we’re a marketplace that helps you sell. You set your prices, materials, shipping rates, processing times, and the countries you ship to. You’re responsible for your own taxes, insurance, business registration, and any licenses your craft requires.

2. Shop visibility & setup

Opening an account doesn’t automatically put your shop in front of buyers. Your shop becomes publicly visible — listed in the creators directory, at your shop page, and eligible for the homepage’s featured makers — only once you’ve published at least one product. Until then, your account and dashboard are fully usable, but the storefront itself stays private so buyers don’t land on an empty shop with nothing to browse.

If you haven’t published anything yet, we’ll send a few reminder emails — roughly at day 1, day 7, and day 30 after you sign up — nudging you to finish setting up. These stop permanently the moment you publish your first listing.

This isn’t a suspension or a penalty: nothing about your account is deleted or restricted, and your shop opens up automatically and immediately the instant it has a published product.

3. What you can list

Every piece on HANDORA must be:

  • Handmade by you, or a small team you manage. Drop-shipping, reselling, and white-label imports are not allowed.
  • Accurately described. The materials, dimensions, and lead times you list must match what you ship.
  • Legal to sell. In your country and in any country you ship to. You’re responsible for customs, import duties, and any restricted-material rules.
  • Yours to sell. No counterfeit goods, no trademark infringement, no copying another maker’s designs without permission.
  • Not tobacco, vaping, or nicotine products.
  • Not a weapon. No firearms, ammunition, or explosives, regardless of local legality.
  • Not sexual or adult content. No sexual accessories, adult toys, BDSM or bondage equipment, fetish-related products, pornographic or sexually explicit material, and no nude or sexually explicit imagery or content. This isn’t aimed at fine-art nudes (figure drawing, life painting, classical-style sculpture, etc.) — it’s about sexual/adult content specifically.
  • Never connected to sex trafficking or the exploitation of any person — this is zero tolerance and may result in an immediate ban and a report to law enforcement.
  • Never something that endangers, sexualizes, or exploits children.
  • Not bullying, harassing, or hateful content directed at a person or group.
  • Not otherwise harmful to buyers, sellers, or the wider HANDORA community — this list gives examples, it isn’t the full limit of what “prohibited” means.

Enforcement. We remove listings that violate these rules immediately and without prior notice to you — there’s no advance warning or chance to appeal before it comes down. You’ll then get an email explaining what was removed and why; that email is also a formal warning on your shop. Three warnings and your shop is permanently removed from HANDORA and your account is banned, automatically — no further warning on the third strike. For the most severe or illegal violations, including sex trafficking or any exploitation of children, we may ban an account immediately on the first offense and will report such content to the relevant authorities as required by law.

4. Payments and the 8% platform fee

Buyers pay HANDORA at checkout via Stripe. Your share — 92% of the item subtotal plus 100% of the shipping you charged, minus Stripe’s payment-processing fees — is transferred to your connected Stripe account once the order is paid, not gated on delivery. From there, Stripe pays that balance out to your bank on Stripe’s own standard payout schedule (typically a rolling basis of a few business days). Marking an order delivered doesn’t trigger the transfer — it’s already happened by then — but you should still mark orders delivered promptly, since it affects when the buyer can leave a review and is a signal HANDORA uses to assess your shop.

Shipping you charge is yours in full. The 8% fee applies only to the item subtotal. Stripe’s processing fees are deducted by Stripe directly and are typically around 2.9% + 30¢ (see Stripe’s pricing page for current figures).

We may change the platform fee in the future with at least 30 days’ notice. The new fee applies only to orders placed after the change.

5. New seller limits

Every shop starts at the “new” trust tier — a standard, temporary set of safeguards used across most marketplaces to limit how much damage a bad-faith account could do before it has a real track record. This isn’t a judgment about you personally; every seller starts here, including us.

While your shop is in the “new” tier:

  • Listing price cap. You can’t price an individual piece above $200 while your shop is “new.”
  • Purchase limits. A single order can include at most $200 from any one of your line items, and at most $400 total from your shop across that order.

Both limits lift immediately the moment an admin verifies your shop (the “Verified” status referenced elsewhere in this agreement and in our FAQ). Building a track record while verified (currently 15+ sales, a 4.5+ average rating, and 5+ reviews) additionally earns the “Trusted Seller” badge, though that doesn’t change either limit above.

Payout hold (every seller, not just “new” shops). Your share still transfers to your Stripe account right away as described in Section 4 — what’s held is the subsequent payout from your Stripe balance to your bank. Each order’s payout releases automatically once that order has been marked delivered for 7 days with no open dispute, refund request, or cancellation request. Unlike the two limits above, this doesn’t lift when your shop is verified — it applies at every trust tier, including ours, since a refund or dispute can land on any order regardless of how established the seller is.

6. Stripe Connect

To receive payouts you must complete Stripe Connect Express onboarding, which includes identity verification and bank-account setup. Stripe is the legal payments provider; their Connect Account Agreement applies directly between you and Stripe.

HANDORA isn’t responsible for Stripe’s decisions about your connected account (verification holds, payout pauses, account suspensions), but we’ll work with you to resolve issues where we can.

7. Fulfilling orders

When a buyer places an order, you’re expected to:

  • Accept or decline within a reasonable window (we surface unaccepted orders prominently on /seller/orders)
  • Make and ship the piece within the timeline you listed
  • Mark the order shipped with a real tracking number + carrier — buyers see this on their order page
  • Pack carefully and label according to your shipping carrier’s rules, including customs forms for international orders
  • Wait at least 48 hours after marking the order shipped before marking it delivered — this is enforced by the platform, not just a guideline, since a piece can’t plausibly arrive the instant a tracking number is generated

If you can’t make or ship a piece (out of stock, materials shortage, injury, anything), tell the buyer through HANDORA messaging and either offer a new timeline or cancel the order. Don’t leave them in the dark. If you listed a piece at the wrong price, you cannot correct an order that’s already been placed by changing its price — see Section 6.

8. Refunds, returns, and disputes

HANDORA is a marketplace, not the seller of record, and does not fund refunds from its own money. You are responsible for your own refunds and returns — see the full Refunds & Returns Policy, which is part of this Agreement. This section summarizes what that means for your balance.

If an order never ships, arrives damaged or defective, is the wrong item, or is materially different from its listing, you are responsible for resolving it — a replacement, partial refund, or full refund as appropriate. For a fault on your side, you must also provide a prepaid return label or another return method you pay for; the buyer must never pay return shipping for your error. If a return would be unreasonable to require (e.g. a low-value, broken, or unsafe item), you may issue the refund without asking for the item back instead.

Your shop’s change-of-mind return terms are set from a fixed menu in Seller dashboard → Profile → Shop policies: whether you accept returns, a 7/14/30-day window if so, and whether you accept exchanges. HANDORA generates the exact sentence shown to buyers from these choices — you don’t write your own policy text, and setting “no returns” there only covers change-of-mind orders; it never excuses you from the Creator-fault obligations above.

Buyers can open a refund request from their order page; you receive it on /seller/orders with the buyer’s reason and any photos. You can approve (refund processed via Stripe + transfer reversal) or decline with a written reason. You must keep enough available Stripe balance or reserve to cover refunds, disputes, chargebacks, and related adjustments — approving a refund reverses the transfer HANDORA sent you for that order, and HANDORA may reverse or reduce a future payout where a reversal alone doesn’t cover it.

You can never change the price of an order that’s already been placed — editing a listing’s price only affects future orders. If you made a pricing mistake on an order already in progress, the only remedy is to send the buyer a cancellation request from /seller/orders explaining the mistake; the buyer can accept (order cancelled, refunded) or decline (order stands at the price paid). You cannot unilaterally raise the price.

For chargebacks (a buyer disputes the charge with their bank), Stripe and HANDORA may withhold the disputed amount from your balance during investigation. If Stripe rules against you, the amount is debited from your next payout. We’ll alert you when this happens and pass along the evidence Stripe requests.

HANDORA may still take reasonable action to protect marketplace users — pausing your payouts, reversing a transfer where permitted, limiting your account, or removing a listing — including in disputes you haven’t yet resolved yourself. That is not HANDORA covering the cost on your behalf; you remain responsible for amounts owed to the buyer.

9. Reviews and your shop’s reputation

Buyers can leave reviews after their order is marked delivered. Reviews are public, tied to the buyer’s name + city, and stay live as long as the product exists. You can’t edit or delete reviews. If a review violates the Terms (harassment, doxxing, irrelevant content), report it and we’ll review.

10. Consumable, ingestible, and skin-contact products

If you sell any product that is consumed, ingested, inhaled, burned indoors, or applied to the skin — including food, candles, soaps, bath bombs, lip balms, body scrubs, teas, infused oils, or similar items — you accept the following additional obligations:

  • Legal compliance. You are solely responsible for ensuring your products comply with all applicable laws in your country and in every country you ship to. This includes food safety law, cosmetics regulation, labelling requirements, allergen disclosure rules, and any licensing or registration obligations for your product type (e.g. cottage food permits, cosmetics product safety reports).
  • Allergen disclosure. You must truthfully disclose all known allergens and sensitisers in your product using HANDORA’s allergen field before publishing your listing. If your product contains or may contain any of the major allergens (nuts, peanuts, soy, dairy, eggs, gluten, shellfish, fish, sesame, fragrance oils, essential oils, beeswax, or any other substance known to cause allergic reactions), you must list them. You may not omit allergens or downplay the risk.
  • Accurate ingredients. The ingredients, materials, and composition you describe in your listing must be complete and accurate. Misrepresenting ingredients — including omitting an ingredient that could cause harm — is a serious violation that may result in immediate removal and referral to the relevant authorities.
  • No unlicensed health claims. You may not describe your product as treating, curing, or preventing any medical condition unless the product is a licensed medicinal or therapeutic product and you hold the necessary approvals. General wellbeing language ("relaxing", "soothing") is permitted if truthful.
  • Insurance. We strongly recommend that Creators who sell consumable or skin-contact products carry appropriate product liability insurance. HANDORA does not provide insurance coverage and will not indemnify you in the event of a claim from a buyer.
  • Indemnity. You agree to indemnify, defend, and hold harmless HANDORA and its officers, directors, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising from: (a) a buyer’s allergic reaction, illness, or injury caused by your product; (b) a regulatory action or fine related to your product; or (c) your failure to comply with the obligations in this section.

This indemnity applies to the extent permitted by applicable law. We recommend Creators selling consumable, ingestible, or skin-contact products carry general liability insurance — $1,000,000 per occurrence is a common baseline in the handmade-goods industry, though you should confirm an appropriate level with your own insurer. Keep your allergen and ingredient records for at least as long as you’re expected to honor a refund or warranty claim on that item, and longer if your local food-safety law sets a longer minimum.

11. Custom orders

If you enable custom orders, buyers can send you briefs. You quote a price and timeline; the buyer accepts and pays through the normal checkout. Once you’ve sent a quote and the buyer has accepted, it’s a binding order — you’re expected to make and ship the piece as agreed.

12. Intellectual property

You keep ownership of your pieces and your photos. You grant HANDORA a non-exclusive, worldwide, royalty-free license to display, reproduce, and promote your listings on the Service (search, category pages, marketing emails, social media) for as long as your shop is open or the listing is active.

13. Account suspension and closure

We may suspend or close your shop for repeated or severe violations, fraud, or a sustained pattern of unfulfilled orders. We’ll try to give notice and an opportunity to fix the issue where reasonable, but we don’t have to in cases of fraud, illegal activity, or harm to buyers.

You can close your own shop from Account → Open my shop toggle at any time. Deleting your account entirely is different: we block it while you have orders still in progress (placed but not yet delivered or cancelled), an active Stripe dispute, an unresolved refund request, or a cancellation request still awaiting a buyer’s decision. You’ll see exactly which of these applies if deletion is blocked. This exists so a shop can’t disappear mid-transaction, leaving a buyer or an open dispute with no one accountable.

14. Indemnity

You agree to indemnify, defend, and hold harmless HANDORA and its officers, directors, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising from: (a) your listings infringing someone else’s intellectual property or other rights; (b) any claim that a product you sold was defective, unsafe, or caused injury or damage, except to the extent caused by HANDORA’s own gross negligence; (c) your failure to collect, report, or remit any tax you’re responsible for on your sales; or (d) your breach of this Agreement or the Terms of Service. HANDORA will indemnify you only for a claim directly caused by HANDORA’s own gross negligence or willful misconduct in operating the Service.

15. Contact

Questions about this agreement: creators@myhandora.com.