FAQ
Frequently asked questions
Can’t find an answer? Reach out directly.
If you’re buying
›Is everything on Handora actually handmade?
Yes. Every piece is made by an independent creator — either one-of-a-kind or in small batches. Sellers agree to this when they sign up, and listings that don't fit are removed.
›How are payments handled?
All payments go through Stripe. Your card details never touch our servers. When you buy, the funds are held by Stripe and then routed to the maker's Stripe account once the order is on its way.
›How does shipping work?
Each maker sets their own shipping rates and ships from their own studio. You'll see the exact shipping cost on the product page and in checkout, calculated from where the maker is and where you're sending it.
›What if my piece arrives damaged or isn't what I expected?
Open the order on your Orders page and request a refund. The maker reviews the request and decides — most makers care deeply about getting it right, so resolutions usually come quickly. If you can't reach a resolution, our admin team can step in.
›Can I commission a custom piece?
On any shop that accepts custom orders, click "Request a custom piece". Write a brief, attach reference images, and the maker will send back a quote. If you accept the quote, you check out as normal.
›Do you ship internationally?
Most makers ship worldwide. Each listing shows exactly which countries are supported — if your country isn't there, you can still message the maker to ask about a custom arrangement.
If you make things
›How much does Handora charge?
A flat 8% platform fee on the item price (not on shipping). That covers payment processing, hosting, fraud protection, and customer support. You keep 92% of the item price plus 100% of any shipping you charge.
›How do I get paid?
Connect a Stripe account in your seller dashboard. After a buyer confirms delivery, Stripe transfers your share directly to your bank — usually within 2 business days, depending on your country's payout schedule.
›Who covers shipping?
The buyer pays shipping on top of the item price. You set the domestic and international rates on each piece. The full shipping amount comes through to you — Handora takes nothing from shipping.
›Can I sell different sizes at different prices?
Yes. On any size, capacity, or other option field, you can set a specific price per option — for example, 8×10" at $5 and 16×20" at $10. Buyers see the exact price when they pick the option.
›What happens if a buyer requests a refund?
You see the request in your seller dashboard and decide whether to approve or decline, with a note to the buyer. If you approve, Stripe automatically reverses the charge and your transfer.
›Are there any items I can't sell?
No mass-produced, drop-shipped, or AI-generated items. No counterfeit goods. No prohibited items per Stripe's policy (weapons, regulated substances, etc.). See the Creator Agreement for the full list.